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01Reputation Management
4 HOURS | MIN 5 PEOPLE learn more

Overview

The management of your reputation is dependent on how well you are able to communicate it. Reputation management is approached from the top down. Every organisation should comprehend the full impact of earning, building and maintaining a reputation.

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Topics

  • You and your reputation in the context of your organisation’s business.
  • Why reputation management is vital to the success of YOUR organisation.
  • The impact you, through your actions, have on your organisation’s reputation.
  • The value YOU bring to the organisation.
  • A step-by-step guide to the Reputation Management Framework.
  • How the management of your reputation is dependent on how well you are able to communicate it.
  • Business etiquette workshops can be provided upon request.

 

Hear it from our customers

“I have been in media for nine years, and this has been an eye opening session that I am sure will set me in good stead and improve my media skills all round. I would strongly recommend it as I have picked up some valuable tips and lessons.”

Thabiso Mosia – Communications Manager For Sponsorship: Nedbank

02Crisis Management
4 HOURS | MIN 5 PEOPLE learn more

Overview

Crises that are not dealt with urgently and systematically from the onset can cause irreparable damage to the organisation’s reputation and credibility.

It is therefore imperative to undertake scenario planning and formulate an effective crisis management plan that showcases the organisation’s strengths in the middle of a crisis. Vuma Reputation Management has gained international experience in providing structure, assistance and confidence amid chaos to large organisations across the globe.

The training will equip you with all the necessary skills needed to deal with a crisis as efficiency and as confidently as possible.

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Topics

  • What is reputation management?
  • The impact on the organisation’s reputation if a crisis is not managed effectively.
  • The importance of scenario planning.
  • How to manage media during a crisis.
  • Using a real-time crisis to develop a crisis communication framework.
  • Discussion of case studies.

 

Hear it from our customers

“The training is so critical for all executives in the business. I recommend that this becomes mandatory for CEOs and corporate affairs (comms), as part of their onboarding training. (orientation)”

Fikile Nkosi – Managing Director: Nedbank Swaziland

03Stakeholder Management
4 HOURS | MIN 5 PEOPLE learn more

The sustainability and profitability of all businesses depend on their reputation and, in turn, the trust of their stakeholders. How the organisation communicates, behaves and operates in the market produces results that contribute to the general perception held.

This session will encompass the effective management of the interface between your organisation and its stakeholders.

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Topics

  • Who are the key influencers?
  • Why are they important?
  • Who are the Primary and Secondary stakeholders?
  • How to network with stakeholders.
  • Identifying the best tools to communicate with your stakeholders.
  • The importance of key messages.
  • When to communicate with your stakeholders.
  • Who is responsible for communication with stakeholders?

Hear it from our customers

“The training exceeded my expectations, and I would highly recommend for senior leadership to undergo this one.”

Reneiloe Semenya – Regional Stakeholder Advisor – Eskom (Northern Region)

04Call Centre
2 HOURS | MIN 10 PEOPLE learn more

Overview

A helpful call centre structure can enhance your company’s reputation. The call centre serves as a brand ambassador for the organisation and can also damage its reputation if the call centre staff are not properly trained and informed of their role as reputation and brand ambassadors for the organisation.

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Topics

Practical Case Studies

The trainer will share actual case studies of some of the country’s top call centres and discuss, in depth, the reputational issues that arose, how they were dealt with, and the possible damage the organisation may have incurred.

Reputation Management Framework

Delegates will be given a step-by-step guide to assist them in managing potentially damaging situations. These steps will address the importance of training, following procedure and protocol, and use of tone and language.

Hear it from our customers

“Excellent session, a whole day session can be more beneficial.”

Nnditsheni Liphauphau – General Manager: Project Execution Pipeline – Transnet

06Key Messages
4 HOURS | MIN 5 PEOPLE learn more

At the core of effective communication is the ability to develop key messages. These messages open the door to meaningful communication with your audience, bridging the gap between what your audience already knows, and where you are trying to take them.

Key messages are a means to an end. They represent opinions and a viewpoint that you can back up with proof and case examples, which you can use to demonstrate your story.

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Topics

  • What is a key message?
  • How to identify a key message.
  • How to identify the best tools to communicate key messages effectively.
  • How to develop key messages.
  • Practical guidelines.

 

Hear it from our customers

“This was a great training session. The best I have attended in a long time, I think we needed this especially with the launching of Flex Cube.”

Lomkosi Dlamini – Head of Strategy & Marketing – Nedbank Swaziland

 

07Writing skills
2 HOURS | MIN 5 PEOPLE learn more

The Writing Skills Workshop provides you with the tools to improve your writing skills, enabling you to communicate clearly and effectively. You’ll also gain unique insights into what the media world and journalists require of you during media/organisation interactions.

You’ll learn how to structure your writing, use appropriate language and grammar, write for different media using the correct emphasis, use the right tone and style, and to develop a quality press release that will put your organisation at the forefront of effective communication in today’s global economy.

The course is informal and conversational, allowing for questions and discussion, which by the end would prepare you for formal, real-world writing.

 

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Topics

  • Identification of various media and the correct emphasis, tone and style for each.
  • How to structure your communication – heading, introduction, body and conclusion.
  • The correct use of language
  • Writing to ensure it is read
  • Different approaches to writing for email, internet, memos. reports, minutes, etc.
  • Effective use of email, SMS and other channels.
  • Follow-up communications post meetings, etc.
  • Writing for the internet.
  • Using the internet to increase exposure for your organisation.
  • Understanding the role of the journalist and how they choose material for publication.
  • How to target releases successfully to relevant media.
  • Why the ‘gunshot’ approach never works.
  • How to structure a press release for the media.
  • Real examples of effective vs. ineffective releases and interview motivations.

Hear it from our customers

“The training exceeded my expectations, and I would highly recommend for senior leadership to undergo this one.”

Reneiloe Semenya – Regional Stakeholder Advisor – Eskom (Northern Region)

08Public Speaking
4 HOURS | MIN 5 PEOPLE learn more

The presentation and public speaking workshop is tailored to provide you and your organisation with the following:

  • Empowerment to enable you to deliver impactful presentations to your audience.
  • Effectiveness in and when representing the organisation.
  • Encapsulation of the message of each presentation.
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Topics

  • Speaking in sound bites
  • Making conversation
  • Business conduct/Social habits
  • Key messages
  • Neuro-linguistic programming
  • Use of names and titles
  • Voice control
  • Conflict resolution
  • Body language
  • Cultural diversity
  • Touching
  • Meeting and greeting
  • Proxemics
  • Managing expectations
  • Making eye contact

Hear it from our customers

“The trainers energy and passion was most impressive with great feedback. Live interview with camera brings it all to life in a practical way and a one on one interview with individual feedback at a later time would also give more practical training. Thus a folllow up individual training would be useful.”

Leuba Modiba – Senior Underwriter – Engineering – Allianz

10Being Heard
2 HOURS | MIN 5 PEOPLE learn more

Men and women think, feel and solve problems differently. This course focuses on helping women become more skilled at navigating different corporate cultures without trying to become like their male counterparts.

There are specific skills that will assist a woman in being heard during meetings as well as being more successful in having her ideas accepted and utilised.

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Topics

  • How to make an impact.
  • How to cut through the clutter.
  • Tone of voice.
  • Dress and body language.
  • Building your personal reputation.
  • Understanding cultural diversity.
  • Unlocking your inner confidence.
  • Neuro-Linguistic programming.

 

Hear it from our customers

“Overall an eye-opener and would have loved to do it much earlier in life, but will be useful now henceforth.”

Obrey Nekhavhambe – Sentech

11Effective meetings
2 HOURS | MIN 10 PEOPLE learn more

Effective meetings are meant to leave you energised and feeling like you have accomplished something. Ineffective meetings never seem to reach conclusion and often leave you wondering why you were even present.

Our Facilitating Effective Meetings Workshop is designed to educate you on how to be as effective and as relevant as possible while conducting meetings.

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Topics

  • The elements of an effective meeting.
  • The structure of a meeting.
  • Time allocation for a meeting.

 

Hear it from our customers

“We would like to thank you for such an informative and proactive workshop, your insights and knowledge is just astounding.”

Garry Rogers – Executive: Sales and Marketing – ComutaNet

12Union Protocol
2 HOURS | MIN 20 PEOPLE learn more

The Union Protocol Training Workshop is a three-hour workshop for a maximum of 20 people per session, run by a union expert.

The Union Protocol Training equips the delegates with an understanding of:

The company’s policies, HR and the unions with which they engage.
Which unions are involved.
Who are the representatives on both sides.
Etiquette.
How to conduct a union meeting between both parties.
The important points for an agenda.
Tones that must be used during negotiations.
Questions and answers.

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Topics

  • The company’s HR policies.
  • Which unions are involved.
  • Who the representatives are of both the company and the unions.
  • Union meeting etiquette.
  • How to conduct a union meeting between both parties.
  • Important points for the agenda.
  • Tones to use during negotiations.
  • Questions and answers.

Hear it from our customers

“A very useful training session. Overall a very good session.”

Andrew Bailey – Managing Director – BASF West Africa